Shipping policy
Last updated: September 30, 2026
This Shipping Policy explains where we ship, how long orders take, and what to do if something goes wrong in transit. It is part of our Terms of Service.
Where we ship
Sibyo currently ships to addresses in the United States, including Alaska and Hawaii. At this time we cannot ship to APO/FPO/DPO military addresses, P.O. boxes, or addresses outside the United States. If an order is placed to an address we cannot serve, we will cancel it and issue a full refund.
Shipping rates
- Fee Standard Shipping
The shipping cost for your order is always shown at checkout before you pay.
Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding U.S. federal holidays). Processing includes verifying payment, confirming stock, and preparing your order for shipment. Orders placed on weekends or holidays begin processing the next business day.
Delivery time
After processing, most orders arrive within 7 to 20 business days. Our products are fulfilled by trusted supplier and warehouse partners, some located outside the United States, which is why delivery takes longer than a local store. Delivery estimates are not guaranteed: weather, carrier delays, peak seasons and customs processing can add time.
If your order contains more than one item, items may ship from different warehouses and arrive in separate packages on different days. You will not be charged extra for this.
Tracking
When your order ships, we email you a tracking number. Please allow 3 to 5 business days for tracking information to appear and update, especially for packages that start their journey outside the U.S. You can follow your order on our Track Your Order page.
Duties and taxes
For U.S. orders, our prices include any import duties and fees collected by our suppliers. You should not be asked to pay anything additional on delivery. If a carrier ever requests a payment from you, please contact us at sibyo.info@gmail.com before paying.
Shipping address
Please check your shipping address carefully at checkout. If you need to change it, email us within 12 hours of placing your order. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout, but we will always try to help recover the package.
Delayed, lost or missing packages
- No tracking movement: if your tracking has not updated for 15 or more days, contact us and we will open an investigation with the carrier.
- Not received: if your order has not arrived within 30 business days of shipping, contact us and we will send a replacement or issue a full refund.
- Marked delivered but not received: please check with neighbors and your local post office, then contact us within 7 days of the delivery date. We will open a claim with the carrier and work with you on a fair resolution.
Damaged items
If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a refund at no cost to you. See our Refund Policy for details.
Contact
Questions about shipping? Email sibyo.info@gmail.com or use our contact form. We reply within 1 to 2 business days.