Refund policy
Last updated: September 30, 2026
We want you to be happy with your order. This Refund Policy explains how returns, refunds, replacements and cancellations work at Sibyo.
30-day return window
You may request a return within 30 days of the date your order was delivered. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all parts and accessories included.
Items that cannot be returned
For health and hygiene reasons, personal care items that come into direct contact with the mouth, nose or skin (for example mouthguards, nasal strips, and similar items) cannot be returned once opened or used, unless they arrived damaged or defective. Gift cards cannot be returned.
How to start a return
- Email sibyo.info@gmail.com with your order number and the item(s) you want to return.
- We will reply within 1 to 2 business days with return instructions and the return address. Because our products ship from partner warehouses, the return address may be different from where your order shipped from.
- Ship the item using a trackable shipping method and send us the tracking number.
Please do not send items back without contacting us first. Returns sent without authorization, or to an address other than the one we provide, may not be accepted or refunded.
Return shipping costs
- Damaged, defective or wrong item: we cover the cost. In most cases we can send a replacement or refund without requiring you to return the item.
- Changed your mind: you are responsible for return shipping costs. Original shipping charges are not refundable.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and clear photos (or a short video) of the issue and the packaging. We will offer a free replacement or a full refund, including any shipping you paid.
Refunds
Once we receive and inspect your return (or approve a damage or defect claim), we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take an additional 5 to 10 business days to post the refund.
If you have not received an approved refund after that time, check with your bank first, then contact us at sibyo.info@gmail.com.
Cancellations
You can cancel your order free of charge within 12 hours of placing it, or at any time before it has been processed for shipping, by emailing sibyo.info@gmail.com. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.
Exchanges
The fastest way to get a different size or color is to return the original item under this policy and place a new order.
Before disputing a charge
If there is a problem with your order, please contact us first. We respond within 1 to 2 business days and resolve most issues faster than a card dispute.
Contact
Email sibyo.info@gmail.com or use our contact form.