FAQ

Can't find your answer here? Email us at sibyo.info@gmail.com and we will get back to you within 1 to 2 business days.

Orders and shipping

Where do you ship?

We currently ship to addresses in the United States, including Alaska and Hawaii. We cannot ship to P.O. boxes, APO/FPO/DPO addresses, or outside the U.S. at this time.

How much is shipping?

Standard shipping is free on every order, with no minimum. The shipping cost is always shown at checkout before you pay.

How long will my order take?

Orders are processed in 1 to 3 business days. Most orders then arrive within 7 to 20 business days. Some of our fulfillment partners are located outside the U.S., which is why delivery takes a little longer than a local store. See our Shipping Policy for details.

How do I track my order?

We email you a tracking number as soon as your order ships. Visit our Track Your Order page for step-by-step help.

Why did my items arrive in separate packages?

Items can ship from different warehouses, so a multi-item order may arrive in more than one package on different days. There is no extra charge for this.

Can I change or cancel my order?

Yes, within 12 hours of placing it or before it has been processed. Email us at sibyo.info@gmail.com with your order number as soon as possible.

Returns and refunds

What is your return policy?

You have 30 days from delivery to request a return. Items must be unused and in their original packaging. Opened personal care items, such as mouthguards or nasal strips, cannot be returned unless defective. Read the full Refund Policy.

My item arrived damaged or isn't working. What should I do?

Email us within 7 days of delivery with your order number and photos or a short video. We will send a replacement or a full refund at no cost to you.

How long do refunds take?

Approved refunds are issued to your original payment method within 5 business days. Your bank may take another 5 to 10 business days to show it.

Products

Are your products medical devices?

No. Our products are general wellness and comfort items. They are not intended to diagnose, treat, cure or prevent any medical condition. If you have a health condition, are pregnant, or have an implanted medical device, please talk to your doctor before use.

How do I use my product safely?

Always follow the instructions included with your product. Heated products should not be left on the same area of skin for long periods, and children should only use products under adult supervision.

Payment

What payment methods do you accept?

We accept the payment methods shown at checkout, which include major credit and debit cards and popular digital wallets. See our Payment Policy.

Is checkout secure?

Yes. Payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card number.